Super Ace Terms & Conditions – Complete Guide to Using the Malaysia Platform

Super Ace is an online entertainment platform offering casino games, slots, Sports Betting, lottery, and other games to eligible users. The platform is operated by Super Ace Entertainment Ltd under a valid international licence.

These Terms & Conditions ("Terms"), together with Privacy Policy and Responsible Gaming Policy constitute the entire agreement between you and Super Ace. These documents should be read together as one complete set of rules.

Super Ace reserves the right to update these Terms at any time. Any changes will be communicated via in-account notifications and/or your registered email. Continued use of the platform after notification constitutes acceptance of the revised terms.

To register and use the Super Ace platform, you must meet all of the following eligibility requirements:

• Age Limit: You must be at least 18 years old at the time of registration. Super Ace takes this matter seriously and reserves the right to request proof of age documentation at any time.
• Nationality/Residency: This platform is intended for adult players accessing it from locations where online gambling is not explicitly prohibited by local law. It is your responsibility to ensure that your use of this platform is lawful in your jurisdiction.
• One Account Per Individual: Each individual is permitted to hold only one (1) active account on Super Ace. Owning more than one account — whether under different names, phone numbers, email addresses, or IP addresses — is a serious breach of these Terms.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date. The registered name must match the name on your official Malaysian identification document (MyKad or passport).
• Malaysia Phone Number: Registration requires an active Malaysian phone number (+60) that can receive OTP verification via SMS.

Your Super Ace account is entirely your own responsibility. Please adhere to the following account management guidelines:

• Password Confidentiality: You are fully responsible for keeping your username and password confidential. Do not share your login details with anyone, including family members.
• Two-Factor Authentication (2FA): Super Ace recommends enabling 2FA in your account settings for added security. This will require an OTP code each time you log in from a new device.
• Account Activity Responsibility: All activity carried out on your account is deemed to be authorised by you, unless you have promptly reported unauthorised access to Super Ace.
• Reporting Unauthorised Access: If you suspect your account has been accessed without authorisation, contact Super Ace Customer Support via 24/7 Live Chat immediately so that protective measures can be taken without delay.
• Updating Your Information: You must update your personal information whenever changes occur, particularly the phone number and email address used for verification.

Super Ace accepts a wide range of payment methods commonly used by Malaysians. All transactions are processed in MYR only.

• Super Ace does not charge any processing fees for deposits. However, your eWallet provider or bank may apply their own charges.
• All deposits must be made using a payment account registered in your own name. Deposits from accounts belonging to others are not permitted and may result in account suspension.
• Super Ace does not accept cash deposits, direct credit card payments, international transfers, or any payment method not listed above.
• If your deposit has not been credited within 15 minutes, please contact customer support and include proof of your transaction.

Super Ace is committed to processing all valid withdrawal requests promptly and in full. The following withdrawal terms apply:

• Minimum Withdrawal: The minimum amount per withdrawal request is RM 50.
• Maximum Daily Withdrawal: The standard withdrawal limit is RM 20,000 per day. VIP members are entitled to higher limits based on their membership tier.
• Processing Time: Super Ace processes withdrawals within 5 to 60 minutes. However, withdrawals exceeding RM 10,000 may require additional review, which can take up to 24 hours.
• Recipient Account: Funds may only be withdrawn to a bank account or eWallet registered in your own name — matching the name on your Super Ace account. Withdrawals to third-party accounts are not permitted.
• KYC Review: Super Ace reserves the right to request identity verification documents (KYC) before processing a first-time withdrawal or any high-value withdrawal. This includes a copy of your MyKad or passport and proof of address.
• Bonus Wagering Requirements: Bonus funds must meet the specified wagering requirements before they can be withdrawn. Your original deposit is not subject to these wagering requirements.

Super Ace offers a variety of bonuses and promotions, including a Welcome Bonus, weekly cashback, reload bonuses, and festive seasonal promotions. All bonuses are subject to the following terms:

• Wagering Requirement: Each bonus carries its own wagering requirements that must be met before bonus funds can be converted to cash. Super Ace's standard wagering requirement is 10× the bonus value, unless otherwise stated in the relevant promotion's terms.
• Usage Period: All bonuses have an expiry date. The Welcome Bonus must be used within 7 calendar days. Other promotions may have different validity periods — please check the Promotions for the latest details.
• One Bonus Per Promotion: Each promotion may only be claimed once per account, per IP address, and per device. Any attempt to claim the same bonus more than once will be considered bonus abuse.
• Non-Transferable Bonus: Bonuses credited to your account are exclusive to you and may not be transferred to any other account under any circumstances.
• Bonus Cancellation: Super Ace reserves the right to void any bonus if abuse, fraud, or a breach of terms is suspected. Cancelled bonus funds cannot be recovered under any circumstances.
• Contribution Rate: Not all games contribute equally toward wagering requirements. For example, Live Casino bets may contribute at a rate of 10% compared to slots, which contribute 100%. Please refer to the specific promotion terms for contribution details.

Super Ace offers a variety of game categories — each with its own specific rules that players should be aware of:

Slots: All slots on Super Ace use a Random Number Generator (RNG) certified by independent testing bodies. Each spin result is independent and unaffected by previous spins. The RTP (Return to Player) value for each slot is published and can be reviewed in the game information.

Live Casino: Live casino games such as baccarat, blackjack, roulette, and sic bo are run by live human dealers via real-time streaming. In the event of a technical dispute (streaming interruption, connection issues), the house rules set by the game provider will apply. Bets accepted prior to any disruption will be settled based on the valid game outcome.

Sports Betting & cricket: Sports Betting at Super Ace covers a wide range of leagues and tournaments, including the EPL, Malaysia Super League, international cricket (IPL, T20 World Cup), and badminton. Odds are subject to change before a bet is accepted. Confirmed bets cannot be cancelled unless a match is postponed or called off in accordance with the provider's rules.

Lottery: All lottery games on Super Ace — including 4D, 6D, and Live Keno — are operated in accordance with their respective rules. Drawn numbers are final and cannot be disputed after the official announcement.

• Minimum bet amounts vary by game — please check the game information before playing.
• Winnings from games played using bonus funds are subject to wagering requirements before they can be withdrawn.
• In the event of a technical fault or system error, Super Ace reserves the right to void any affected game rounds and return the wagers to the players.

To ensure a fair and safe gaming experience for all users, Super Ace strictly prohibits the following activities:

• Bonus Abuse: Opening multiple accounts to claim bonuses repeatedly, sharing accounts, or using coordinated betting strategies to exploit bonuses.
• Money Laundering: Using Super Ace as a channel for money laundering or illegal financing in any form.
• Collusion: Agreeing or cooperating with other players to gain an unfair advantage in any game, particularly in poker or live casino games.
• Use of Unauthorised Software: Using bots, automated scripts, cracking software, or any technological tool designed to gain an unfair advantage over the platform or other players.
• False Information: Providing false personal information during registration or the KYC process, including name, identification number, and payment details.
• Customer Support Abuse: Filing false claims with the support team, threatening or intimidating Super Ace staff, or using support channels for unrelated purposes.

Closure by Player: You may close your Super Ace account at any time by contacting our customer support team. Prior to closure, all eligible real-money balances will be paid out to you once the verification process is complete.

Closure by Super Ace: Super Ace reserves the right to suspend or close an account without prior notice if:

• A breach of any terms set out in this document.
• The account is suspected of involvement in fraudulent or illegal activity.
• The player is found to have provided false information during registration or KYC.
• Account has been inactive for more than 12 consecutive months.
• Self-exclusion claims are available to players through the Responsible Gaming programme.

Inactive Account: Accounts showing no activity (no logins or transactions) for 12 consecutive months will be classified as "inactive". Super Ace reserves the right to apply a monthly maintenance fee of RM 5 to inactive accounts after prior notice has been given.

Super Ace genuinely cares about the well-being of its players. We believe that entertainment should always go hand in hand with responsibility. Our platform provides a range of tools to help you manage your playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits via your account settings. Reduced limits take effect immediately; increased limits require a 7-day waiting period before they come into force.
• Loss Limit: Set a maximum loss limit over a defined period. Once this limit is reached, the system will automatically block any further wagering until the period resets.
• Cooling-Off Period: Request a cooling-off period of 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or play.
• Self-Exclusion: Option to self-exclude from the platform for 3 months, 6 months, 1 year, or permanently. This is a serious action and cannot be reversed before the selected period expires.
• Reality Check: Set automatic reminders that appear during gameplay to keep you informed of your session duration and total amount wagered.

For more information and support resources, visit the Responsible Gaming us.

To the extent permitted by applicable law, Super Ace shall not be liable for:

• Any indirect, incidental, or consequential losses arising from use of the platform.
• Service disruptions due to scheduled or unplanned system maintenance, network outages, or events beyond Super Ace's control.
• Any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.
• Inaccurate information provided by the player during registration or the KYC process.
• Gambling outcomes — all game results are final, and gambling losses are entirely the player's own responsibility.

Super Ace's total liability to any player under any circumstances shall not exceed the amount deposited in the relevant account at the time of the incident.

Super Ace reserves the right to amend, update, or replace any part of these Terms at any time. The notification procedure for amendments is as follows:

• Material amendments (those that substantially affect a player's rights or obligations) will be communicated at least 14 days before taking effect, via in-account notifications and registered email.
• Minor amendments (such as grammatical corrections, clarifications, or contact details) may take effect immediately without prior notice.
• The "Last Updated" date at the top of this document always reflects the latest version currently in effect.

These Terms are governed and interpreted in accordance with international legal principles applicable to online gambling platforms. Any disputes shall be resolved through competent independent arbitration before any legal action is pursued.

If you have any questions regarding these Terms & Conditions, please contact us at support@superace-play.com or via 24/7 Live Chat within your account. You may also refer to FAQ us for a quick response.